PAYMENT POLICY

1. You have the option to pay the Fee through credit cards, debit cards, cash cards and internet banking. In case of payment mechanism stated above, you agree to abide by the terms of agreements of the Company with such third parties (i.e. payment gateway providing services related to electronic payments and collections) who provide such payment mechanism including but not limited to the payment of transaction charges being charged by such third parties for facilitating payment. 2. You shall be entitled to avail the Services only on receipt of the Fee in the bank account of the Company. In case any payment, though completed at Your end, does not get credited to the Company’s bank account due to any defect or fault in the payment mechanism, the Company shall have no responsibility for the wrong debit to your credit card/bank account. You shall deal with only the third party through whom the payment was routed for such wrong debit. 3. In case any transaction done by you is found not to be in conformity with the Terms of Use of Website or if the transaction is found to be irregular in any manner or whatsoever, the said transaction shall be deemed null and void and shall be canceled by the Company. In case of such transaction, if the payment has got credited to the bank account of the Company, the same shall be refunded to your credit card/bank account within 7-10 working days and You shall be duly informed of the same by email and SMS.

CANCELLATION AND REFUND POLICY

1. In case you wish to cancel a booking made by You, you can do so in the following manner; (i) In case a booking is done before 2 p.m. on a business day for collection of sample on the next business day, you can cancel it or defer it to another business day within the next 1 business days, by exercising any of the two options any time before 9 p.m. on the day of your booking. (ii) In case a booking is done after 5 pm on a business day for collection of sample on the business day following the next business day, you can cancel it or defer it to another business day within the next 2 business days, by exercising any of the two options anytime before 5 p.m. on the next business day.

2. In case you do not exercise any of the two options as stated in para 1 above within the time limit mentioned therein, Your right to claim for Services shall stand forfeited and the Fee paid by You shall be forfeited by the Company. If, on the booking date or the deferred date, as the case may be, You failed to visit the testing facility or failed to provide the sample at the time of availing Home Service, Your right to claim for Services shall stand forfeited and the Fee paid by You shall be forfeited by the Company.

3. If the Cancellation is done by You within the time limit mentioned in para 1 above, the amount paid by You shall get refunded to You within 7-10 working days after the deduction of 5% or Transport Charges of 1250 rupees cancellation charges on the total amount of the invoice.4. The refund amount shall be paid only by way of credit to the same credit card/bank account from where the payment was made by you.

DELIVERY OF TEST REPORT(S)

1. Once your test report(s) is (are) ready, You will receive a link to download your test report(s) by e-mail on your registered e-mail ID or by sms/WhatsApp on your registered mobile number. In case, you have opted for delivery of test report(s) in physical form, the same shall be delivered to you in physical form in the following manner: (i) In case the sample is given by You at the testing facility, you can collect it in person from the testing facility on the date and time informed to You at the time of collection of the sample. (ii) In case You availed Home Service for collection of the sample, the test report(s) shall be delivered at Your home on the date informed to You at the time of collection of sample 2. The test report(s) shall take a time of 9 hrs -28 days (excluding Sundays) depending on the nature of the test/health package(s) except some tests which may take longer time if results are not clear or there are any events of Force Majeure or which are done by International Testing agency. Any additional information may be required from you during testing process which needs to be furnished by You within 24 hours by you from the time it was informed to you to get testing results on time. All attempts will be made to deliver on the preferred date of delivery but the Company will not be held liable if the delivery does not take place on that day due to any unforeseen reasons or circumstances.

EXTERNAL LINKS AND ADVERTISEMENT POLICY

1. This Website may contain hyperlinks to another website(s) operated by parties other than the Company. Such hyperlinks are provided for your reference only. The Company does not control such other website(s) and is not responsible for their content. The Company’s inclusion of hyperlinks to such other website(s) does not imply any endorsement of the material on such other website(s) or any association with their operators.2. The Company is not responsible for any form of transmission, whatsoever, received by You from any such website(s) or for any errors, omissions, or representations on any such website(s). The Company does not endorse any advertiser on any such website(s) in any manner. You are requested to verify the accuracy of all information on Your own before undertaking any reliance on such information.3. Our website hosts advertisements, including banners and sponsored links, which are distinguished by the word “Advertisement”.